How can I track the shipping status of my order?

Once shipped is completed, you will receive a confirmation email providing shipment details alongside a tracking number so that you could monitor the progress of your order.

If the order was placed through client account, the status of your order can be checked by logging into your account and visiting the “Orders” section.

My tracking number neither works nor exists. How can I fix this?

If the tracking number does not work or is non-existent, do not be alarmed as the process of transferring information from the courier to our systems requires up to a maximum of 24 hours to complete.

During this time, information regarding your order may be incomplete or the tracking number may be indicated as “non-existent”.

For this reason, we encourage that you check again after 24 hours have elapsed since you received the email containing the tracking number.

Do I have to pay taxes and fees?

VAT is applied locally to all destinations in the European Union, United Kingdom, and the USA.

In many countries, shipments are made as DDP (Delivery Duty Paid), where all the applicable import and customs fees are included in the final product price.

Products are shipped as DDP in:

United Kingdom (starting 1/1/2021), Australia, Bahrain, Canada, China, India, Japan, Korea, Malaysia, Mexico, Norway, Oman, Panama, Peru, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States, Vietnam.

All other countries are to be considered DDU (Delivery Duty Unpaid): the price of the products does not include taxes and VAT. All import taxes, customs fees, and local taxes must be borne by the recipient. These fees must be paid to exempt the order from customs charges.

Is it possible to change the delivery address once the order has been shipped?

Once the order has been shipped, it is quite challenging to change the delivery address. However, we will strive and do our best to ensure a smooth delivery so provide us with the new delivery address as fast as possible.

What to do in case of non-compliant/defective products?

Most of LA PUISSANT items are produced according to highly structured artisanal processes, leading to each item being slightly different from one another. Slight differences in color variation, pattern geometry, or stitching are due to the manual actions involved in the making; hence such variations are the true epitome of handcrafting.

Whereas a faulty item occurs, please report it to our customer care as soon as possible. The faulty item will then be reimbursed through vouchers or exchanged, as long as the nature of any occurring defect is due to manufacturing issues and not to misuse of the garment itself.